Full-Time Senior Customer Success Manager

We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in America. Based in the United States and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
• Build strong, proactive relationships with customers in the Americas
• Identify and support opportunities for upsell and cross-sell in partnership with Sales
• Coordinate with internal teams to resolve customer issues quickly and effectively
• Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
• Collect and share customer feedback to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement

Profile We’re Looking For:

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
• Based in the United States with experience supporting national and regional customers
• Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available)
• Excellent communication skills
• Comfortable in a remote, async-first culture
• Experience with CRM/CSM tools, customer journey tracking, and success metrics
• Familiarity with the cybersecurity sector, especially threat intelligence, is a plus
• Fluency in English

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