Full-Time Senior Customer Success Manager
Janie is hiring a remote Full-Time Senior Customer Success Manager. The career level for this job opening is Experienced and is accepting LATAM, Europe, South Africa based applicants remotely. Read complete job description before applying.
This job was posted 1 month ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Janie
Job Title
Senior Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
LATAM, Europe, South Africa
Salary
MONTH $2000 - $3000
Share
Job Details
About Us
Janie saves healthcare groups and practices time and money by automating front and back office operations.
What You Will Own
You’ll be the primary relationship-holder for a portfolio of U.S.-based dental and medical clients. You will guide them through onboarding, surfacing insights, and ensuring they’re getting meaningful, ongoing value from their Janie partnership.
Your Responsibilities
Compensation
South Africa and LATAM: $2000 - $3000 USD / mo
Europe: varies by country, but competitive with market
Janie saves healthcare groups and practices time and money by automating front and back office operations.
What You Will Own
You’ll be the primary relationship-holder for a portfolio of U.S.-based dental and medical clients. You will guide them through onboarding, surfacing insights, and ensuring they’re getting meaningful, ongoing value from their Janie partnership.
Your Responsibilities
- Build and maintain long-term, trust-filled relationships with your assigned clients
- Lead onboarding meetings that set the tone for long term success and partnership
- Clearly align on expectations, responsibilities, and support processes
- Provide check-ins, touch points, and resources that make clients feel supported
- Identify risk factors early and take fast, thoughtful action to protect the account
- Track feedback from both the client and their Janie agent
- Spot opportunities for growth, upsell, or deeper engagement and flag for Sales or Leadership
- Support client education as Janie rolls out new tools, services, and performance products
- Experience supporting clients in roles like Customer Success, Account Management, Healthcare Coordination, Client Services, or Operations
- Strong English communication skills
- Experience managing multiple accounts at once
- Comfort using tools like Microsoft Outlook tools, Slack, and Notion
- Experience with churn prevention, retention, or upsell is a HUGE plus
Compensation
South Africa and LATAM: $2000 - $3000 USD / mo
Europe: varies by country, but competitive with market
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Customer Success Manager at Janie is
9th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
LATAM, Europe, South Africa
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27