Full-Time Senior Customer Success Manager
Luma Health is hiring a remote Full-Time Senior Customer Success Manager. The career level for this job opening is Senior Manager and is accepting USA based applicants remotely. Read complete job description before applying.
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Luma Health
Job Title
Senior Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
USA
Salary
YEAR $120000 - $130000
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Job Details
We are looking for a highly driven and empathetic Customer Success Manager to serve as a trusted advisor to our strategic customer base. As a Senior Customer Success Manager (CSM), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer’s organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success.
- Customer Relationship Management: Develop and nurture relationships with key stakeholders at healthcare organizations.
- Onboarding & Adoption: Lead the team through the onboarding of new customers.
- Strategic Planning & Account Growth: Work closely with clients to understand their business goals.
- Customer Success Strategy: Develop and implement customer success plans that align with customer goals and KPIs.
- Data-Driven Insights: Analyze customer data and feedback to derive actionable insights.
- Advocacy & Thought Leadership: Serve as an advocate for the customer within the company.
- Collaboration & Cross-Functional Support: Work closely with internal teams to ensure customer needs are met.
- 5+ years of relevant work experience in customer success or account management. SaaS experience preferred
- Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
- Have exceptional written and verbal communication skills
- Proven success in building trust and driving results for a broad range of stakeholders
- Ability to quickly identify underlying drivers of problems
- Tech-savvy and possess strong analytical skills
- Growth company DNA
- Proven Success in growing annual account spend over time.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Customer Success Manager at Luma Health is
2nd of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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