Full-Time Senior Customer Success Manager

• Deliver value to a portfolio of key rights holder, agency and brand clients by providing day-to-day account management and operational support that retains and grows client accounts
• Operate as the lead point of contact for assigned client accounts
• Develop annual account plans that define the roadmap for client and Relo success
• Detect, negotiate and close up-selling and renewals
• Build strong and long-lasting client relationships as their trusted contact translating to retention and revenue growth
• Guide clients in usage and maintenance of our platform to serve their business needs and deliver ongoing value
• Monitor client performance on the platform to share best practices and identify new business opportunities
• Manage high impact requests or escalation action plans to completion
• Communicate within and across functions internally, reporting on the progress of initiatives and client activities with a focus on identifying product development or documentation opportunities
• Create and share client case studies that exemplify successful and unique use and performance of our platform
• Manage and update CRM to ensure timely and proper data capture for company visibility, tools alignment, proactive account management and forecasting

• 4 -7 years’ experience managing a book of business in recurring revenue including managing the renewal and/or upsell process
• Experience in account management and/or within the sponsorship/partnership industry required, with an understanding of SaaS/data and sports background preferred
• Proven experience in growing and expanding revenue streams

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