Full-Time Senior Customer Success Manager

• Post-Sales Strategy: Own the customer’s overall adoption strategy.
• Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery.
• Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value.
• Operational Excellence: Develop and maintain workstream plans.
• Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships.
• Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients.
• Operational & Technical Expertise: Possess an understanding of automation technologies.
• Innovation and Thought Leadership: Stay abreast of industry trends.
• Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders.
• Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems.

• Extensive experience in customer success roles.
• Experience with professional services & attach motions for support/services.
• Experience in a high-growth technology company, preferably in the SaaS or RPA space.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Data-driven mindset.
• Strategic thinking.
• Bachelor's degree in business, technology, or a related field (MBA preferred)
• Fluency in Bahasa & English

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