Full-Time Senior Customer Success Manager

• Act as the main point of contact for enterprise and growth accounts in German-speaking markets.
• Drive customer onboarding, training, and adoption of our platform.
• Develop success plans and track business outcomes for each customer.
• Take full end-to-end ownership of customer tickets, escalations, and daily operations.
• Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell.
• Manage renewals and mitigate churn risks.
• Represent the customer voice internally, influencing product priorities.
• Lead QBRs and strategy workshops with client executives.
• Mentor junior Customer Success Managers and help shape best practices.

• 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
• Track record of managing enterprise accounts and driving measurable outcomes.
• Strong understanding of SaaS metrics and customer lifecycle management.
• Excellent communication, presentation, and stakeholder management skills.
• Minimum C1 German language skills and strong business English.
• Ability to collaborate across functions and cultures.
• A proactive, problem-solving mindset with high ownership.

• Technical affinity: APIs, webhooks, and integrations are not new to you.
• Hands-on experience with Postman or similar tools to test endpoints.
• Ability to translate complex customer requirements into clear Jira/Linear tickets for Engineering.
• Familiarity with payment providers (e.g., Stripe, Adyen, Payone) or shared mobility platforms.
• Proven ability to work independently in a lean setup and cover for teammates when needed.

What is the last date for applying to the job?

Which countries are accepted for this remote job?