Full-Time Senior Customer Success Manager
Zscaler Red Canary is hiring a remote Full-Time Senior Customer Success Manager. The career level for this job opening is Senior Manager and is accepting USA based applicants remotely. Read complete job description before applying.
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Zscaler Red Canary
Job Title
Senior Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
USA
Salary
YEAR $126000 - $170000
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Job Details
About Zscaler and Red Canary:
Zscaler, including its company Red Canary, is dedicated to cybersecurity, protecting enterprises from threats and data loss. Red Canary's MDR solution combines human expertise and security tech.
Role Overview:
We are seeking a Senior Customer Success Manager to join our Customer Success team. You will develop strong relationships with customers, guide them from onboarding to renewal, and help them maximize the value of Red Canary.
Responsibilities:
- Develop positive relationships with customers.
- Guide customers through onboarding and renewal processes.
- Proactively engage with customers to maximize value.
- Partner with sales on renewals and identify upsell opportunities.
- Mitigate customer risk and champion customer needs.
- Conduct regular executive business reviews.
- Maintain deep understanding of Red Canary's product and roadmap.
- Gather product feedback from customers.
- Deliver against quarterly OKRs and KPI targets.
Minimum Qualifications:
- 6+ years in a Customer Success role, preferably at a SaaS company.
- 2+ years directly supporting enterprise customers.
- 2+ years of information security experience.
- Understanding of cybersecurity concepts and industry trends.
- Strong data analysis skills.
Preferred Qualifications:
- Certifications or degrees in Customer Success, Project Management, Data Analytics, or Cyber Security.
- Experience with CRM software like Salesforce or Zendesk.
- Expertise in SaaS and cyber security.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Customer Success Manager at Zscaler Red Canary is
30th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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