Full-Time Service Manager
Syrve is hiring a remote Full-Time Service Manager. The career level for this job opening is Manager and is accepting Kazakhstan based applicants remotely. Read complete job description before applying.
Syrve
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Job Details
Welcome to Syrve!
Syrve provides software solutions for cash registers and restaurant management. We serve over 9000 customers worldwide.
Role Description
As a Service Manager, you'll support clients in maximizing software use, focusing on client satisfaction and technical proficiency.
Ideal Candidate:
- Passionate about delivering exceptional service
- Skilled in troubleshooting
- Proficient with PC/laptop setups
- Experience in the restaurant industry (manager/administrator role preferred)
- Fluent in English (written and verbal)
- Strong written communication skills with attention to detail
- Customer-centric mindset; resolve diverse user challenges
- Eager to manage technical and industry information
- Able to multitask efficiently
Proactive approach to client needs, adaptable to dynamic work environments.
Responsibilities
- Guide clients on using software solutions
- Analyze customer needs, provide tailored recommendations
- Troubleshoot client challenges (reports, finance, accounting, inventory)
- Correct system configuration errors
- Monitor compliance with service level agreements (SLAs)
We Offer
- Engaging work environment
- Professional development opportunities
- Competitive PTO and paternity leave
- International company with diverse team
- Compensation for English language course
- Comprehensive health insurance
- Flexible remote work options