Full-Time Service Operations Specialist

Supports Sandisk service operations department based in Prague, Czechia including customer service interactions, reports, and planning.

Provides the highest level of customer service with a sales-minded attitude while developing lasting internal and external customer relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Effectively support internal teams and service providers, to ensure team objectives are being carried out.
2. Coordinate with warehouse employees, and shipping supervisors to plan and schedule pickups and distribution of inventory items.
3. Monitor and maintain customer satisfaction, working towards removing possible barriers in ensuring that products are exchanged and returned in line with the warranty policy.
4. Actively participate in meetings with the Corporate Customer Services, Service Centers and Support teams.
5. Assist in developing processes to meet specific customer RMA requirements.
6. Assist in training/ developing new regional Service Centers to provide in country RMA processing as necessary.
7. Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
8. Regularly audits work being done by internal and third-party provider teams to ensure all standards are met.
9. Write regular inventory reports, detailing inventory counts, discrepancies, and other statistical data.
10. Forecast inventory required to do customer RMA fulfillment.
11. Support with new systems implementation /training.
12. Warranty Services, any ERP knowledge preferred
13. Ability to work in a fast-paced and changeable environment while maintaining quality of work.
14. Comprehensive electronics Industry Knowledge.
15. Strong Written and Verbal Communication
16. Advanced understanding of Microsoft Excel, PowerPoint, and Word.
17. Understands CRM systems and practices, such as Oracle, SAP, and Sales Force.
18. Excellent reading, writing, and speaking skills in English.
19. Requires excellent communication and organization skills. Good team player and able to work autonomously.

Sandisk thrives on the power and potential of diversity. We believe the fusion of various perspectives results in the best outcomes. We are committed to an inclusive environment.

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