Full-Time Shift Leader(09635) Domino's

Supervise shifts and/or work areas in the operation of an Independent Domino’s Franchisee’s ("IDF") restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.

Other responsibilities include the management of operations, including the execution of all Company policies, procedures, programs and systems.

Ensure compliance with all federal, state and local laws and ethical business practices.

Job Duties and Responsibilities:

1. Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance.
2. Ensure team is quality and customer focused and build an atmosphere of teamwork, energy and fun.
3. Safely interact with customers at their homes.
4. Receive and process telephone orders.
5. Handle sensitive and confidential customer information in a responsible manner.
6. Execute credit transactions and make bank deposits as necessary.
7. Professionally and promptly respond to all customer concerns or issues.
8. Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty.
9. Communicate, train and promote quality standards to team members by utilizing all available tools.
10. Ability to comprehend and give correct written instructions.
11. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
12. Execute cash management duties.
13. Assist in the management of adequate inventory levels to minimize loss.
14. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
15. Must be able to make correct monetary change.
16. Must have verbal, writing, and telephone skills to take and process orders.
17. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
18. Ability to enter orders using a computer keyboard or touch screen.
19. Operate all equipment.
20. Clean equipment and facility daily.
21. Stock ingredients from delivery area to storage, work area, walk-in cooler.
22. Take inventory and complete associated paperwork.
23. Prepare product.
24. Ability to safely operate a motor vehicle.

Physical Demand:

• STANDING: Most tasks are performed from a standing position.
• WALKING: Walking is generally in short distances for short durations.
• SITTING: Paperwork is normally completed in an office at a desk or table.
• LIFTING: Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store by the team member.
• CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
• PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
• CLIMBING: Team members must infrequently navigate stairs or climb a ladder.
• STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station.
• CROUCHING/SQUATTING: Performed occasionally.
• REACHING: Reaching is performed continuously; up, down and forward.
• HAND TASKS: Eye-hand coordination is essential.
• MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
• DRIVING: Deliver pizzas within a designated delivery area.
• WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Work Conditions:

• EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
• TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress.

Education and/or Experience: High School diploma or GED.

Additional Information:

• Must be 18 years of age or older
• Must have a driver’s license
• Must be able to work scheduled or unscheduled shifts, including nights, weekends, and as emergencies arise
• Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
• Ability to lead a team during a shift
• Bilingual in certain situations
• Work with phones, computers, fax machines and copiers
• Non-exempt, hourly position

What is the last date for applying to the job?

Which countries are accepted for this remote job?