Full-Time SMB Customer Success Engineer

We're looking for an SMB Customer Success Engineer to drive the success of Procore's SMB customers.

You'll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal.

You will succeed when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Customer Success Engineer, you're solely responsible for post-sales implementation success and long-term adoption of a shared book of business. You'll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide.

You'll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership.

You'll leverage your consultative mindset and knowledge of the construction industry and Procore's software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology.

You'll partner closely cross-functionally with Sales, PS, Support, Product and Marketing.

Successful candidates are passionate about construction and technology.

This position reports to the Manager of Customer Success and is based in our Heredia, Costa Rica office.

What You'll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform.
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology.
• Drive product demonstrations and coordinate multiple technical resources, both internal and external.
• Provide the highest level of responsiveness and customer service to your clients, through clear and effective communication.
• Foster a positive team culture by supporting and mentoring your fellow Procorians.
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore's evolution as a market leader.
• Develop a mastery of Procore's products, professional services, and industry best practices.

What we're looking for:

• A passion for construction and technology, with experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
• 1+ years of Construction industry expertise (Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer)
• 1+ years of Customer Success, Professional Services, or Technical Pre-Sales experience preferred
• Strong technical aptitude, mastery of Procore's product offerings, business model, services, and emerging technologies
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.)
• Experience managing project construction (bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety) is a plus
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills (Proficient in English)
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Positive energy source in a fast-paced, diverse, forward-looking environment

What is the last date for applying to the job?

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