Full-Time Solution Director, Member Experience

Press Ganey has an exciting opportunity for a Solution Director, Member Experience, to drive growth and expansion of solutions in the defined territory.

This role is ideal for a strategic leader who thrives in complex environments and is passionate about transforming the healthcare experience for members and stakeholders.

Responsibilities:

• Be a Subject Matter Expert and demo the solution to prospects.
• Offer thought leadership on industry trends, regulatory changes, and customer expectations to align strategy with market needs.
• Partner with the sales team on the sales cycle.
• Provide insights and strategic direction to address challenges and opportunities within the payer landscape.
• Lead and inspire clients, setting a vision for leveraging Press Ganey's Member Experience solutions.
• Exhibit strong knowledge about client needs and how Press Ganey solutions meet them.
• Navigate Press Ganey to leverage experts, executives, and sales engineers to ensure optimal outcomes.
• Lead RFP win strategy and proposal development, ensuring client-tailored, winning deliverables.
• Lead contract negotiation discussions.
• Make sales presentations to customers and prospects at all levels.
• Highlight solution benefits and competitive advantages.
• Use Salesforce.com as a critical business tool.
• Maintain a real-time understanding of the competitive landscape.
• Maintain ongoing calls and communication with the sales team for alignment on growth pursuits.
• To work #bettertogether, we operate with a hybrid working model.

Preferred Qualifications:

• Sales and/or Business Development experience.
• Expertise in Customer/Member Experience (CX/MX) solutions with understanding of healthcare regulatory surveys and industry complexities.
• Health Plan experience (working with or for a health plan), impacting Star Ratings.
• Blue's Health Plan experience preferred.
• Proven expertise in competitive intelligence, market strategy, and regulatory compliance.
• Excellent communication, listening, and presentation skills.
• Solid working knowledge of strategic planning and execution.
• Demonstrated leadership qualities and organizational skills.

Requirements:

• Bachelor's degree and 10 years of prior relevant experience.
• Flexible to travel between 25-30%.

Compensation:

The expected base salary ranges from $130,000 - $160,000.

What is the last date for applying to the job?

Which countries are accepted for this remote job?