Full-Time Spanish/English Customer Service Reps

As a specialist, you provide exceptional customer service and act as a brand ambassador. Support all aspects of customers' digital sports platforms via chat, SMS, email/web-form, social, voice, and self-service to provide superior fan experiences.

This includes:

• Creating best-in-class experiences for fans by acknowledging problems and issues.
• Educating fans and helping them accomplish tasks (e.g., streaming games, creating fantasy accounts).
• Talking sports while supporting fans.
• Effectively using technology tools to resolve inquiries.
• Developing/maintaining a general knowledge of client products and services.

What we offer:

• Competitive hourly rates, paid training and PTO (ask about Global Flexible Vacation Policy!).
• Additional pay incentives, monthly rewards & recognition.
• Medical, dental, and vision benefits.
• Advancement opportunities (80% of frontline leaders promoted from within).
• Employee Discounts
• EAP & Health & Wellness programs (including personal trainer).

Requirements:

• High school diploma or GED
• Ability to type 30+ words per minute
• 1+ year of customer service experience
• Bilingual fluency in English & Spanish
• Efficient website/digital navigation
• Strong knowledge of and passion for sports
• Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment
• Proficient in Microsoft programs

Work from Home Requirements:

• Quiet, distraction-free, secure workspace
• Excellent internet connectivity (10 Mbps download, 2 Mbps upload – faster is better).
• Hard-wired internet connection

Important Note: This job is open only to residents of Canada and those authorized to work in Canada.

What is the last date for applying to the job?

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