Full-Time Sports Customer Service Specialist - Work At Home

• Creating best-in-class experiences for all fans.
• Educating the fan and helping them accomplish what they want to do.
• Effectively using all available technology tools and resources to resolve fan inquiries.
• Developing/maintaining a general knowledge of client’s products and services.

• Competitive hourly rates, paid training and PTO.
• Additional pay incentives as well as monthly rewards & recognition programs.
• Medical, dental and vision benefits.
• Advancement opportunities.
• Employee Discounts.
• EAP & Health and Wellness programs.

• High school diploma or GED.
• Ability to type 30+ words per minute.
• 1+ year of customer service experience.
• Excellent English communication skills, both verbal and written.
• Strong critical thinking and problem-solving skills.
• Efficient in website/digital navigation and interaction.
• Strong knowledge of and passion for sports.
• Ability to multitask, prioritize and manage time effectively in a fast-paced environment.
• Proficient in Microsoft programs.

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download.
• In-house network, and a hard-wired Internet connection.

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