Full-Time Spotify Customer Service Expert

Spotify Customer Service Expert

About Spotify: Leading music streaming service, with over 422 million monthly active users, offering music and podcasts.

Your Role: Providing email support, answering "How to" and FAQ questions, assisting with account and payment issues, and troubleshooting.

Required Skills:

• Excellent written skills in German (C1).
• Good verbal and written skills in English (B2 or above).
• Valid work permit to work in the EU.
• Previous customer service experience is a plus.
• Strong communication skills and ability to build positive customer relationships.
• Positive attitude and interpersonal skills.
• Ability to simplify complex information.

Responsibilities:

• Email support.
• Answering "How to" and FAQ questions.
• Assisting with account and payment issues.
• Troubleshooting.

Benefits:

• Long-term job security.
• Health and life insurance.
• 24 paid days of annual leave.
• Paid breaks.
• Food vouchers.
• Clear career path.
• Work from home after training.
• Competitive salary.
• World-class training.
• Fully digital employee services.
• Employee assistance program.
• Employee discounts.
• Employee referral program.
• Rewards and recognition program.
• Relocation package (if applicable).
• Multisport card.
• In-house learning and development portals.
• Office events and wellness initiatives.
• Gifts for birth or adoption.
• Corporate social responsibility events.
• Exposure to global business.

What is the last date for applying to the job?

Which countries are accepted for this remote job?