Full-Time Spotify Customer Service Expert (Remote)

As a Spotify Support Superstar, you'll be the voice behind the music, ensuring top-tier support for users.

• Assisting users via email and web messaging with their inquiries and concerns
• Resolving account and payment issues smoothly and efficiently
• Answering "How to" and FAQ questions with clarity and confidence
• Troubleshooting and fine-tuning the Spotify experience for our customers

What We're Looking For:

• Fluency in French (C1 level)
• Strong English skills (B2 or above)
• Valid EU work permit - required to work in Bulgaria
• Availability to work flexible shifts, including weekends
• Previous customer service experience - a plus, but not a dealbreaker
• Excellent communication skills
• A positive, problem-solving attitude

What You'll Get:

• Long-term job security with a permanent contract
• Work from home flexibility
• Competitive salary package
• Additional health & life insurance
• 21 days of paid annual leave
• Food vouchers & employee discounts
• Career growth opportunities within Sutherland
• Ongoing training & learning programs
• Rewards & recognition programs

Why Join Us?

• Fully digital employee services
• 24/7 psychological support program
• Multisport card (partially covered)
• Fun corporate events, wellness initiatives & team buildings
• Corporate social responsibility activities
• Exposure to global business expertise

What is the last date for applying to the job?

Which countries are accepted for this remote job?