Full-Time Spotify Customer Service Specialist (German & English)

Spotify is looking for a Customer Service Specialist with German and English to provide support via email and messaging system (no calls).

Responsibilities:

• Providing Email support for our clients
• Answering to ,,How to” and ,,FAQ” questions
• Assisting with account and payment-based questions and problems
• Providing assistance with troubleshooting

Requirements:

• Good Verbal & Written skills in English language (C1)
• Valid work-permit to work in the EU
• Previous Experience in Customer Service is a plus
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution
• Positive attitude and great interpersonal skills, with a “can do” attitude
• Ability to present complex information in a simple and understandable way

Benefits:

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 24 days of paid annual leave, 3 of which are wellness days
• 1.5h paid breaks per day
• Food vouchers
• Clear career path within the company
• Ability to work from home after training in our modern Sofia office
• Competitive salary
• World-class on-the-job training

What is the last date for applying to the job?

Which countries are accepted for this remote job?