Full-Time Sr Mgr, Customer Success Engineering, Cortex Cloud

Palo Alto Networks is hiring a remote Full-Time Sr Mgr, Customer Success Engineering, Cortex Cloud. The career level for this job opening is Senior Manager and is accepting Reston, VA based applicants remotely. Read complete job description before applying.

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Palo Alto Networks

Job Title

Sr Mgr, Customer Success Engineering, Cortex Cloud

Posted

Career Level

Full-Time

Career Level

Senior Manager

Locations Accepted

Reston, VA

Salary

YEAR $172000 - $278500

Job Details

Sr. Manager of Customer Success Engineering is responsible for building and setting the strategic direction for the Cortex and Prisma Cloud Customer Success organization in North America.
  • Drive customer success strategies to help customers achieve adoption and expertise with platform and technology.
  • Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization.
  • Evolve and optimize customer journey including onboarding, implementation, growth strategy, and methodology.
  • Set performance targets for the Customer Success organization based on deployment, adoption, and consumption of our products.
  • Oversee the creation of enablement and skill set development for the teams.
  • Develop the Cortex and Prisma Cloud Services roadmap.
  • Collaborate heavily with Support, Sales and Product Management functions.
  • Establish the Customer Success Manager/Engineer role as trusted advisor.
  • Build out customer health monitoring and reporting.
  • Manage line level managers and more tenured employees on the team.
Requires 8+ years of technical customer support and customer escalations experience, with least 3+ years in a management role. Go-To-Market & Post-Sales commercial sales mentality. Experience working with customer success platforms and working cross functionally with other GTM organizations. Strong understanding of security principals, vulnerability management, and industry best practices. Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS. Expertise with container technologies, such as Docker. Expertise with CI/CD tools. Expertise in software development. Understanding of DevSecOps and Shift Left.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Sr Mgr, Customer Success Engineering, Cortex Cloud at Palo Alto Networks is 6th of August 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Reston, VA ] applicants. .

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