Full-Time Strategic Account Executive - CX

As a Sales Manager for our Strategic CX team, you will lead Freshworks’ efforts to build transformative partnerships with global enterprise organizations.

Expertise in CX solutions will enable you to craft and deliver high-value strategies that help organizations optimize their customer experience and operational efficiency.

You’ll thrive in complex sales cycles, engaging C-suite executives and global teams to create lasting impact.

1. Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.
2. Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients.
3. Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
4. Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
5. Account Management: Lead relationship with CX persona for current customers and find new paths of growth
6. Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.

Experience: 12+ years of demonstrated success in enterprise sales, with a proven ability to close large, complex deals and drive value for global organizations.

Expertise:Deep understanding of customer support/customer experience organizations, landscapes, and ecosystems. Proven ability to sell customer support software to multiple personas across both technical and business audiences. Proven success in delivering CX transformation solutions that enhance customer experience and operational efficiency.

Skills:Expertise in managing custom solution sales processes. Exceptional strategic thinking, organizational skills, and the ability to influence at the highest levels.

Traits: Strategic, influential, and organized, with a relentless focus on creating long-term value for clients.

Mindset: A visionary approach to sales with a passion for enabling enterprise organizations to enhance and grow their customer experience.

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