Full-Time Strategic Customer Success Manager

WithClutch is hiring a remote Full-Time Strategic Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.

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WithClutch

Job Title

Strategic Customer Success Manager

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

USA

Job Details

About the RoleAs a Strategic Customer Success Manager, you’ll be at the forefront of guiding and advising Clutch’s customers. You'll mentor, lead projects, consult, and act as a product expert, optimizing member onboarding and lending processes for our customers. Your efforts will be crucial in ensuring customer success, driving meaningful outcomes, and building lasting partnerships.

Responsibilities

  1. Executive Onboarding & Partnership: Lead executive onboarding, ensuring they leverage Clutch’s platform effectively. Build strong relationships with executives, aligning solutions with their strategic goals.
  2. Change Management During Implementation: Partner with Implementation Engineers and Engagement Managers during onboarding as a product strategist. Guide credit unions through change management, identify new product needs.
  3. Success Planning: Collaborate with customers to create and maintain success plans, outlining key milestones and goals. Adjust plans as needed to meet evolving business needs and objectives.
  4. Product Optimization: Partner with Technical Account Managers to customize Clutch’s platform to each customer's needs. Analyze customer use cases, focusing on regulatory compliance and credit union specifics.
  5. Executive Business Reviews: Prepare and lead executive business reviews, both remotely and on-site, providing strategic insights and recommendations. Identify growth opportunities and strengthen partnerships.
  6. Proactive Renewal Collaboration: Collaborate with account management to proactively address renewals, identify expansion opportunities, and reinforce Clutch's value.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Strategic Customer Success Manager at WithClutch is 15th of January 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ USA ] applicants. .

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