Full-Time Student Support Specialist

At StraighterLine, we're committed to student success!

About Us: StraighterLine provides high-quality, affordable online courses, helping learners earn college credit and achieve professional goals. 150,000 learners annually take 215 courses to upskill or earn college credit from over 2,000 institutions.

Job Description: StraighterLine seeks motivated, detail-oriented Student Support Specialists. The role directly supports students, providing student-centric assistance and a positive experience. The specialist interacts with students, resolves issues, and utilizes resources to enhance support in higher education.

Responsibilities:

• Respond to student inquiries via phone, chat, email, and help desk tickets.
• Resolve student issues, focusing on earning transferable college credit.
• Provide excellent customer service and professionalism.
• Ensure student success in meeting academic goals.
• Follow documented processes and procedures to resolve issues.
• Meet performance metrics.
• Utilize multiple software platforms.
• Maintain a positive and seamless student experience.

Required Skills & Experience:

• Minimum 4-5 years customer service/client-facing experience.
• Bachelor's degree preferred.
• Online education experience preferred.
• Strong analytical skills and attention to detail.
• Empathy and passion for students.
• Excellent written and verbal communication skills.
• Patience and active listening skills.
• Strong time management and organization skills.

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