Full-Time Support Agent II

Support Agent will serve as a key point of contact for support-related issues.

Ideal Candidate Profile: Exceptional customer support skills, sound technical acumen, and effective communication skills with educational staff (via phone, email, chat, and virtual meetings).

Responsibilities Include:

• Resolving routine and complex problems, and communicating solutions/customer information effectively.
• Responding to customer queries (internal and external) within timelines via various modes (calls, chat, email).
• Proactively analyzing customer needs and consulting with relevant departments.
• Troubleshooting complex customer issues on supported operating systems and browsers.
• Supporting internal and external projects through teamwork and collaboration.
• Maintaining representative metric goals and adhering to case management guidelines.
• Assisting and supporting early-career team members and new hires.

Qualifications:

• High school diploma or GED, with 1+ years of customer support experience preferred, or equivalent combination of education and experience.
• Working knowledge of the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and other computer applications.

What is the last date for applying to the job?

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