Full-Time Support Agent II -Fastbridge

Support Agent II will serve as a key point of contact for support-related issues. The ideal candidate will have exceptional customer support skills, strong technical acumen, and the ability to communicate effectively with educational staff via phone, email, chat, and virtual meetings.

You will need experience in efficiently guiding others to successfully use online-based education solutions over the phone, email, and virtual meetings.

Responsibilities:

• Resolve routine and complex problems, and effectively communicate solutions.
• Respond to customer queries (internal and external) within timelines.
• Proactively analyze customer needs.
• Troubleshoot complex customer issues.
• Support internal and external projects collaboratively.
• Maintain representative metric goals.
• Adhere to case management guidelines.
• Assist and support early career team members.

Qualifications:

• High school diploma or GED, with 1+ years of customer support experience preferred.
• Working knowledge of Microsoft Office Suite.

Preferred: Experience working with FastBridge, Salesforce, and Jira.

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