Full-Time Support Manager EMEA
Remote Woman is hiring a remote Full-Time Support Manager EMEA. The career level for this job opening is Manager and is accepting UK, Germany, France, Spain based applicants remotely. Read complete job description before applying.
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About Platform.sh: Platform.sh PaaS removes cloud complexities, optimizing development workflows. Built for developers, by developers, with 16,000+ developers and 7,000+ customers.
Position Summary: We seek a Support Manager for EMEA to lead, mentor, and inspire our Customer Support team. Exceptional customer support builds relationships, enabling success and improving experiences.
What to expect: Plan and report team activity, ensuring clear processes. Mentor team members, evaluate performance, and implement skill development plans. Streamline operations. Report on team performance and implement action plans. Drive customer success, set performance standards, oversee high-level customer issues, and ensure effective long-term resolutions. Coordinate escalations. Support during critical incidents, ensuring efficient communication and resolving challenges.
What you bring: Proven leadership experience (4+ years managing technical or cross-functional teams). Hands-on web development (PHP, Python, Ruby, or Go). Linux system administration. Git, DNS, TLS, encryption knowledge. Clear, empathetic customer support and collaboration skills.
Nice to have: Experience with Magento, Symfony, TYPO3, or Drupal. Familiarity with CDNs, Varnish, web caching, IaaS solutions (AWS, Azure, GCP), containerization, and specific tools (nginx, Galera, GlusterFS, Puppet).
Where we hire: Remote, global workforce with team members in 30+ countries. We currently focus on hiring in France, Germany, Spain, and the UK. We come together annually for in-person gatherings.
How we hire: We value your experience and skills. Expect 4 interviews via Google Meet. Successful candidates have the opportunity to meet a variety of Platformers.
What we offer: Innovative product, best place to work, flexible environment, global team, annual team gatherings, wellness budget, professional development budget, office equipment budget, mentorship program, comprehensive health coverage (US, CA, UK, FR), generous PTO, inclusive parental leave, language learning programs, and company stock options.
Diversity and Inclusion: Platform.sh is committed to inclusivity and diversity. Your comfort and accessibility are important.