Full-Time Support Specialist

Support Specialist responsibilities include assisting clients with technical support via emails, phone calls, and online training sessions.

Key Responsibilities:

• Provide technical support to clients and internal team members.
• Assist with software testing and new account setup.
• Conduct online support and training sessions.
• Gather feedback for product development.
• Become an expert user of our software, staying current with features and enhancements.
• Work with clients and the Momentus development team to troubleshoot software issues.
• Test new/improved functionality and bug fixes.
• Escalate unresolved issues to a Senior Support Specialist.
• Provide user training on specific features/modules.
• Maintain and manage file server cleanup and maintenance.
• Build local Momentus testing sites.
• Act as a trusted resource for key accounts, educating and developing customer relationships.
• Demonstrate new features and unique use cases.
• Handle internal support requests (e.g., demo configuration, document preparation, customer notifications, NetSuite administration).

Qualifications:

• 2+ years of customer service experience, ideally in a high-growth SaaS company.
• Strong phone and email communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, etc).
• Experience with report writing tools and relational databases (e.g., DevExpress, Crystal Reports, SQL, MS Access) is preferred.
• Availability for on-call support on weekends a few times per year.

Skills:

• Customer service
• Technical support
• Software testing
• Online training
• Problem-solving

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