Full-Time Support Specialist

What we're doing: Owning a home is foundational for financial security. However, current homeownership tools are outdated, relying on fax machines, handwritten docs, and manual review. Vesta is transforming this. Vesta is the next-generation system of record for the multi-trillion mortgage market, focused on a fully automated and digital customer journey. We need a modern, open, best-in-class platform to achieve this.

Who we are: Our team brings experience from the financial industry. We are building the most flexible, open, and automated origination experience. We've raised $55M from top investors. Our team values humility, empathy, self-awareness, and action orientation.

Who you are: Comfortable with software tools, willing to dive into system details (APIs, webhooks, XML). Passionate about solving customer problems, empathizing with user pain points, and persistent in problem-solving.

About the role: As a Support Specialist, you'll work with customers through Zendesk. Initial troubleshooting, escalating issues, providing explanations, and becoming a Vesta product expert.

Responsibilities include:

• Engaging with customers through Zendesk.
• Troubleshooting issues and providing explanations.
• Collaborating with product and engineering teams.
• Documenting product functionality and new features for the help center.
• Identifying and communicating trends in customer feedback.

Perks + Benefits: Comprehensive medical, vision, and dental coverage; 401(K) plan; parental leave; remote-first culture; generous work-from-anywhere and wellness benefits.

Compensation: $80,000 - $120,000/year.

Diversity and Inclusion: We value diverse perspectives. Equal opportunity, considering applicants with records.

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