Full-Time Support Specialist I

We are seeking a highly motivated Support Specialist I at Order.co. Your primary responsibility is to deliver high-quality customer support by efficiently triaging issues and resolving problems promptly.

Key Responsibilities

1. Providing prompt and professional customer support: handling phone calls, emails, and chats.
2. Troubleshooting and problem-solving: identifying and resolving customer issues.
3. Communicating effectively: interacting with customers clearly and empathetically.
4. Managing customer expectations: setting realistic expectations and keeping customers informed.
5. Documenting and tracking customer interactions: ensuring accurate record-keeping.
6. Collaborating with internal teams: relaying customer feedback, reporting bugs.
7. Continuously improving customer support processes: identifying areas for enhancement.

Required Skills

• Strong communication skills: both verbal and written.
• Problem-solving abilities: analyzing problems, identifying root causes, and proposing solutions.
• Customer-centric mindset: providing exceptional service and meeting customer expectations.
• Multitasking and time management: handling multiple inquiries simultaneously.
• Attention to detail: accurately documenting interactions.
• Teamwork and collaboration: working well in a team setting.
• Adaptability and willingness to learn: adjusting to changing customer support needs.
• Resilience and stress management: handling demanding situations.

Bonus Points

• 1+ years of customer support experience, especially in SaaS, e-commerce, or startup environments.
• Experience with CRMs such as Zendesk.

Compensation and Benefits

• Competitive compensation package including stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off policies
• Employer-sponsored 401(k)

Anticipated Pay Range

$20 - $23 per hour.

Order.co is an equal-opportunity employer.

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