Full-Time Team Lead - Product Specialist

Team Lead Product Specialist will coordinate a team of product analysts and catalog managers for accurate and effective e-commerce product data.

Responsibilities include setting processes for product data maintenance, quality control, and publications to ERP and e-commerce.

Responsibilities include:

• Coaching and training team members, providing feedback, and reviewing performance.
• Being a subject matter expert in product knowledge (Plumbing, HVAC, Industrial, and Waterworks).
• Prioritizing work and helping the team achieve monthly KPIs.
• Setting up processes for e-commerce product data, quality control, and publications.
• Delivering customer service to customers, vendors, and management.
• Creating audit checklists to correct product data issues.
• Ensuring accurate and compliant product information.
• Creating data standards for product data standardization.
• Conducting software research in AI to scale the data enrichment process.
• Utilizing a PIM system for product master data.
• Contacting stakeholders and influencing vendor partners.
• Acting as a subject matter expert and running analytics to encourage platform usage.
• Reviewing and improving team processes.
• Transforming strategic information into tactical processes.
• Influencing vendor partners for timely marketing data acquisition.
• Creating and maintaining processes and training documentation.
• Assessing situations and providing courses of action.
• Using SQL, data storage, and queues for PIM data processing.
• Reviewing and analyzing data (descriptions, attributes, SEO, etc.).

Qualifications: Bachelor's degree in business, information systems, or related fields; 5+ years experience in product management, e-commerce, or related fields; 3-5 years experience leading and managing a team; strong understanding of e-commerce, ERP, and PIM systems; excellent communication and interpersonal skills; ability to work in a fast-paced environment; experience in stakeholder management and business analytics; general proficiency in SQL, data storage, and queue management.

Skills: strong analytical skills, excellent follow-up skills, good logistics knowledge, problem-solving skills, enthusiastic personality, ability to review and analyze data, proficiency in using PIM systems, strong business acumen and stakeholder management skills; bilingualism (English and French) is an asset.

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