Full-Time Technical Account Manager

Manage key accounts with respect to both customer service needs as well as technical service needs, assisting with profile creation and support.

Work as part of a dedicated team of customer experience, sales, and compliance professionals, taking ownership of coordinating waste disposal needs in accordance with service agreements.

Provide support to Clients, internal Operations, Finance, Logistics, and field staff to ensure customer satisfaction.

Demonstrate strong Customer Service acumen.

Provide technical service support related to creating and supporting the profile process.

Coordinate scheduling of loads into facilities.

Coordinate with CPG on the submission and approval of profiles and recertifications.

Manage and identify customer needs, responding to high volume of communication via email and telephone.

Manage multiple customers, including communications and logistical activities; prepare and review orders for accuracy, pricing, and invoicing.

Partner with Sales to increase revenue growth of assigned accounts.

Coordinate with cross-functional teams to assign tasks.

Maintain thorough and updated customer records.

Manage all case management tied to assigned accounts.

Conduct research and work cross-functionally to resolve or escalate problems.

Conduct proactive calls to ensure ongoing communication with existing customers.

Provide feedback to management on increasing efficiencies and effectiveness.

Regular contact with all levels of interdepartmental personnel (billing, collections, sales, drivers, transportation, information services).

Perform other reasonably related tasks.

Basic Qualifications:

• Bachelor's degree and 5+ years of experience in technical account management or customer service.
• Strong Customer Service and business acumen.
• Self-directed, ability to work on multiple projects with competing priorities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience using a CRM system or web-based programs (preferably Salesforce).
• Excellent verbal and written communication skills in English, high accuracy in details, strong phone contact handling, and active listening.
• Ability to manage tasks simultaneously and meet deadlines.

Preferred Qualifications:

• Bachelor's degree in chemistry, environmental studies, or biology.
• Experience with waste characterization, waste handling logistics, and profiling.
• Familiarity with EPA/RCRA and DOT regulations.
• Knowledge of Salesforce, Ariba, or Oracle systems.
• Experience administering and reviewing service contracts.
• Ability to lead account-specific projects.

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