Full-Time Technical Account Manager
Enviri Corporation is hiring a remote Full-Time Technical Account Manager. The career level for this job opening is Experienced and is accepting King of Prussia, PA based applicants remotely. Read complete job description before applying.
Enviri Corporation
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Job Details
Manage key accounts with respect to both customer service needs as well as technical service needs, assisting with profile creation and support.
Part of a dedicated team of customer experience, sales, and compliance professionals, take ownership by coordinating waste disposal needs according to service agreements.
Serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics, and field staff to ensure high customer satisfaction.
Demonstrate high Customer Service acumen through substantial experience.
Provide technical service support for creating and supporting the profile process.
Coordinate with Clean Earth plants regarding scheduling loads into facilities.
Coordinate with CPG on the submission and subsequent approvals of profiles and recerts.
Manage and identify customers’ needs, respond to high volume of communication (email and telephone) across multiple systems for resolution.
Actively manage multiple customers including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.
Partner with Sales team to increase revenue growth of assigned accounts.
Coordinate with cross-functional teams to assign tasks to correct departments.
Maintain thorough and updated customer records.
Responsible for all case management tied to assigned accounts.
Conduct research and work cross-functionally to resolve or escalate problems.
Conduct proactive calls to ensure ongoing communication with existing customers.
Provide feedback to management on ways to increase efficiencies and effectiveness in servicing customers’ needs.
Regular contact with all levels of interdepartmental personnel including billing, collections, sales, drivers, transportation facilities, and information services.
Perform other reasonably related tasks as assigned by management.