Full-Time Technical Account Manager

• Lead and manage the end-to-end customer onboarding process.
• Develop and deliver training materials and sessions.
• Partner with Customer Success and Sales to increase HONK's value to strategic customers.
• Build working knowledge of customers' complex workflows and ecosystems.
• Host regular sessions with customer contacts to provide hands-on support.
• Review support cases to identify trends and present holistic solutions.
• Complete in-depth reviews of implementations.
• Provide support for customers' critical events.
• Manage escalations with the Engineering team.
• Identify and share valuable use cases with Engineering and Product teams.

• 5+ years of experience in a support, technical account management, or consulting role in a SaaS environment.
• Keen technical mind, comfortable discussing APIs or custom code.
• Excellent communication skills.
• Passionate about creating unique solutions.
• History of managing multiple assignments and working independently.
• Experience supporting critical processes for major Enterprise customers.
• Proactive, empathetic, and consultative partnership style.

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