Full-Time Technical Care Specialist I

Technical Care Specialist Trainee resolves technical issues for Cable One video and internet service customers.

Under general supervision, the Technical Care Specialist I resolves technical issues for Cable One video and internet service customers in a professional, courteous, and efficient manner.

Responsibilities

• Answers customer calls and inquiries professionally.
• Troubleshoots technical problems with video and internet services (modems/routing, internet connections, wireless service, cable/video equipment, email accounts).
• Provides accurate and consistent resolutions by following Standard Operating Procedures (SOPs).
• Creates and documents service tickets for selected calls.
• Stays current on new technologies and software issues impacting Cable One customers.
• Provides feedback to Cable One leadership on service failures or customer concerns.
• Performs other duties as needed.

Qualifications

• High school diploma or GED, or 3-6 months related experience/training.
• Associate's degree preferred.
• Ability to read, interpret documents (safety rules, operating/maintenance instructions, procedure manuals).
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups.
• Math skills (addition, subtraction, multiplication, division, fractions, decimals, percentages, ratios, interpreting bar graphs).
• Problem-solving skills (defining problems, collecting data, establishing facts, drawing conclusions).
• Ability to handle problems with multiple variables in standardized situations.

Requirements

• Committed: Values every customer and supports communities.
• Helpful: Provides support in useful ways, respects customer needs.
• Proactive: Understands customer needs and works to create a seamless experience.
• Personal: Understands customers well, tailors communication and interactions.

What is the last date for applying to the job?

Which countries are accepted for this remote job?