Full-Time Technical Consultant

Bask Health is seeking a Technical Consultant to assist Enterprise customers with technical issues and product questions.

Responsibilities:

• Inform and train clients on proper product usage.
• Build strong customer relationships and understand technical problems quickly.
• Play a key role in the post-sales process and customer journey.
• Demonstrate expertise in product technical aspects and provide clear instructions.
• Improve customer retention by delivering key technical insights.
• Provide product expertise and strategic consultation throughout the customer journey.
• Conduct training sessions for Enterprise customers.
• Attend onboarding and pre-production calls as a technical authority.
• Collaborate with other CS team members.
• Develop close partnerships with the CSM team.
• Ensure immediate concerns are resolved with a long-term perspective.
• Specialize in specific product areas and take ownership within the team.
• Improve and create internal documentation and processes.
• Assist and coordinate with Customer Success Managers for Enterprise requests.

Qualifications:

• Leadership: Lead by example and develop junior team members.
• Experience: 3+ years in a customer success, sales, or onboarding/implementation role at a SaaS company, 5+ years experience with front-end web development or React in a production setting.
• Communication: Possess excellent communication skills.
• Problem-solving: Experienced with incident management and procedural communication.
• Teamwork: Comfortable working with a fully remote, globally distributed team.
• Autonomy: Demonstrate high level of autonomy and ownership, and comfortable in a fast-paced startup environment.
• Customer Focus: Passionate about delivering exceptional customer experiences.
• Availability: Availability to work weekends and participate in on-call rotation.
• Technical Skills: Preferred understanding of DNS and ability to explain it clearly to others

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