Full-Time Technical Customer Service Specialist

We're seeking a proactive, technically minded Customer Support & Onboarding Specialist based in the United States. You'll be the face of Gorilla Dash for many customers, helping onboard new clients, supporting existing ones, and acting as a critical bridge between users and the development team. This role is ideal for someone with excellent communication skills, strong technical aptitude, and a passion for customer success.

Experience with franchise businesses is a plus, as many clients operate within franchise networks.

You'll work closely with teams in the US, Australia, and Taiwan, so flexibility for late working hours is essential.

1. Guide new franchise clients through setup and onboarding
2. Customize onboarding plans based on client needs and business models
3. Deliver product demonstrations and training to new users
4. Provide first-line technical support via email, chat, and video calls
5. Troubleshoot product issues and escalate bugs or feature requests to the dev team
6. Maintain high levels of customer satisfaction
7. Assist the sales team by conducting live demonstrations
8. Help prospective clients understand how our software fits into their operations
9. Serve as a liaison between clients and the product development team
10. Track customer feedback and manage follow-ups through CRM or project management tools
11. Ensure feature requests are properly documented and communicated
12. Attend and represent Gorilla Dash at franchise expos (primarily in the US)
13. Engage with prospective clients, give demos, and collect feedback

What is the last date for applying to the job?

Which countries are accepted for this remote job?