Full-Time Technical Customer Success Manager
ConductorOne is hiring a remote Full-Time Technical Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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ConductorOne
Job Title
Technical Customer Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
ConductorOne is looking for a Technical Customer Success Manager to own the customer relationship and monitor/remediate health improvements.
Key Responsibilities:
- Customer Success & Customer Health: Responsible for owning the customer relationship and monitoring/remediating health improvements. Including business reviews and showing ROI.
- Lead Implementations: Own the sales hand-off and the full onboarding cycle. Accountable to quick time to value metrics.
- Enterprise Support: Comfortable leading large customer calls; ability to navigate roadblocks with ease and organization.
- Project Management: Act as the project manager for onboarding & new product releases. Create project plans, coordinate tasks, & communicate status to leadership.
- Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers.
- Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively.
- Support Renewals: Working closely with Sales/AE to ensure customers are at an early stage of renewing their contract.
- Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements.
- Cross-functional Collaboration: Collaborate with internal teams, including product development, sales, and marketing, to align customer needs with the overall business strategy.
Ownership:
You’ll own your own book of business, including customer onboardings, upsells & renewals.
You’ll improve our product strategy and process with your insights from our customers’ experience.
You’ll learn the ins and outs of the identity security landscape.
You’ll teach internal teams and other customers on best business practices.
Experience and Qualifications:
- Experience in the IAM, IT, Security or adjacent spaces, a plus.
- Ideally located on the central or east coast time zone.
- 4-6 years of proven ability to onboard large sized customers with a technical product, ideally involving many system integrations.
- Excited to own the full customer lifecycle, proactively identify potential risks/red flags, renewals, and coordinate cross functionally to deliver on customer needs.
- An understanding of the SaaS industry expectations in deploying new software.
- Strong communication, presentation and leadership skills.
- Love the challenge of owning a business critical function, and already excellent organizational and project management skills.
- Instinctively work and thrive cross functionally.
- Think for scale. Learn from what we’ve encountered, analyze the data, and help further build the program.
- Be excited to help grow the company.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Customer Success Manager at ConductorOne is
28th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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