Full-Time Technical Customer Success Manager

• Coaching customers: Throughout their lifecycle, working with Customer Experience teams.
• Defining adoption plans: Defining what ‘good’ looks like in terms of adoption plans and post-sales engagement.
• Collaboration: Working with Sales and Product teams to ensure customers are getting the most out of the solution.
• Innovation: Helping innovate tooling and processes to make the team more efficient.
• Learning: Learning products and technologies and applying that knowledge to real-world usage.
• Representing Kong: Collaborating with peers and business partners.

• Have a builder’s mentality, seeking solutions to complex problems.
• Manage a portfolio of commercial customers.
• Have passion and determination about our technology and our customers.
• Be a self-starter with strong organizational skills.
• Understand complex technology environments.
• Have great self-awareness and strong communication skills.
• Ideally have prior experience within SaaS, Open Source, and/or Infrastructure software companies.
• Have a solid understanding of Cloud Native technologies.
• Understands the value of DevOps, CI/CD, and Cloud Computing IaaS.

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