Full-Time Technical Customer Success Manager

This is a hands-on, full-stack position where you’ll partner directly with our customers’ engineers and product leaders to make things happen.

You’ll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. You’ll help them integrate, innovate, and scale with Modash — turning their goals into real-world impact.

Modash’s API is trusted by more than 60 companies worldwide.

• Get close to our customers: You’ll own relationships with our API customers, understanding their products, goals, and challenges as deeply as they do.
• Deliver technical success: You’ll turn customer goals into technical outcomes. From planning to defining success metrics, you’ll guide customers through adoption and make Modash a core part of their product stack.
• Collaborate and influence: You’ll partner across teams — with Sales, Support, and Product and Engineering to share insights that shape what we build next.

• You’ve worked in B2B SaaS, supporting technical customers — engineers, PMs, and CTOs. You’re comfortable discussing APIs, integrations, and data flows.
• You take ownership. You’re a consultant, problem-solver, and strategist rolled into one — curious, proactive, and always looking for better ways to work.
• You’re a great communicator — because you listen, simplify, and stay genuine.
• You thrive in fast-moving, ambiguous startup environments. You’re organized, adaptable, and value progress over perfection.

What is the last date for applying to the job?

Which countries are accepted for this remote job?