Full-Time Technical Customer Support Representative
Scale Army Careers is hiring a remote Full-Time Technical Customer Support Representative. The career level for this job opening is Experienced and is accepting Worldwide based applicants remotely. Read complete job description before applying.
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Scale Army Careers
Job Title
Technical Customer Support Representative
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Worldwide
Share
Job Details
Location: Fully Remote (Work from Home), 11 AM – 7 PM EST
Our client provides a cloud-based communication platform. They are looking for a motivated and personable Technical Support Representative to join their team. In this role, you will handle inbound and outbound calls, assist with customer inquiries, and help maintain pipeline health to ensure customer satisfaction. You'll work with tools like Zendesk for ticketing and CallTools for dialing, and occasionally assist with live chats and Zoom calls.
Key Responsibilities
- Inbound & Outbound Calls: Handle inbound calls, answer customer inquiries, and resolve issues in a timely manner. Make outbound calls to clients as per the provided lead lists to follow up on customer queries and drive customer satisfaction. Maintain and manage a healthy customer pipeline, ensuring clients are satisfied with the service.
- Zendesk Ticketing: Use Zendesk to manage customer inquiries, support tickets, and provide timely responses to resolve issues. Ensure accurate logging and tracking of customer issues in the ticketing system.
- Zoom Calls: Conduct Zoom calls with customers as needed, providing in-depth support and resolving concerns.
- Customer Engagement & Satisfaction: Maintain high levels of customer satisfaction by providing helpful, professional, and timely support. Handle live chats occasionally, ensuring prompt and effective resolution of client concerns.
- Sales Support: Engage with clients to understand their needs and upsell services where appropriate, contributing to company growth.
Qualifications
- Minimum 1–2 years of experience in technical support, customer service, phone sales, or a similar customer-facing role.
- Fluency in English with an American-sounding accent is a must.
- Strong communication skills with a professional and friendly demeanor.
- Experience using Zendesk for ticketing and CallTools for dialing is preferred.
- Must have a stable and solid Wi-Fi connection and own equipment to handle calls and manage tasks efficiently.
- Basic computer knowledge (Google Suite, CRM systems, etc.) is required.
- A positive attitude and high motivation to provide excellent customer service.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Customer Support Representative at Scale Army Careers is
17th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
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