Full-Time Technical Support Advisor

Technical Support Advisor

Antivirus Support Specialist

• Deliver superior customer service for antivirus software.
• Handle inquiries about accounts, subscriptions, and technical issues via phone and remote sessions.

Problem Solver

• Assist customers with product purchases, renewals, refunds, and account-related issues.
• Ensure smooth, high-quality service.

Technical Expertise

• Guide users through installation, reinstallation, and troubleshooting of antivirus software.
• Ensure optimal functionality and security.

Qualifications

• Fluency in Dutch (B2H/C1 level)
• Good English skills (B2 level)
• Customer service experience is a strong advantage
• Basic PC technical knowledge and multitasking skills
• Strong communication & relationship-building abilities
• Positive, team-oriented attitude with a passion for helping others
• Ability to explain technical concepts in a simple, clear manner

Additional Information

• Weekday-only working hours
• Permanent contract and long-term career stability
• Work-from-home setup with company-provided equipment
• Competitive salary and performance-based bonuses
• Comprehensive onboarding with digital tools (eSignature)
• 21 days paid leave annually
• Additional health & life insurance coverage
• Multisport card & wellness benefits
• Employee assistance program with 24/7 psychological support
• Gifts for life events (births, adoptions, etc.)
• Frequent wellness & engagement activities
• Access to certification programs and in-house learning
• Vibrant recognition, discounts, and referral programs

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