Full-Time Technical Support CSR

The Product Consultant provides high-quality customer care to create a positive consumer experience.

Responsibilities:

• Deliver an exceptional consumer experience fostering positive word-of-mouth for FBIN products.
• Handle inbound calls to troubleshoot and resolve product/technical issues.
• Identify root causes of issues and communicate effective solutions.
• Utilize technology to assist consumers.
• Manage challenging consumer situations professionally.
• Maintain composure and professionalism in all interactions.
• Achieve daily targets for call quality, call management, productivity, and adherence to processes.
• Document consumer demographics, product details, and troubleshooting steps.
• Perform additional duties as needed.

Basic Qualifications:

• High School diploma or equivalent.
• 2+ years contact center or fast-paced customer service experience.
• 6+ months demonstrated performance as Associate Product Consultant.
• Meet internet speed requirements, pass background and drug tests.
• Safe and secure workspace, follow remote work policy.
• Excellent verbal and written communication skills.
• Proficient PC skills, Microsoft Office (Outlook, Word).
• Experience with Microsoft Teams.
• Ability to thrive in a high-focus, low-mobility, high-observation work environment.
• Positive approach, flexibility, and teamwork.

Preferred Qualifications:

• Associate's or Bachelor's degree.
• ERP (SAP, Oracle) experience.

Compensation: $31,000 - $44,000 base salary (annual).

Benefits: Comprehensive health plans, 401k, product discounts, flexible time off, fertility/adoption benefits, and more. ERGs support inclusivity.

Equal Opportunity Employer: FBIN is an equal opportunity employer.

Reasonable Accommodations: FBIN is committed to reasonable accommodations.

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