Full-Time Technical Support Representative

You will play a critical role in delivering world-class client support, responding to technical and non-technical customer queries. We seek a self-motivated individual with a technical or customer support background to expand our Product Specialist team.

Key Responsibilities:

1. Proactively support Turnitin products via email (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
2. Coordinate with Engineering and Product Management on product issues and releases.
3. Develop positive customer and cultural relations.
4. Assist in updating technical documentation.
5. Support other strategic initiatives.

Qualifications:

• Bachelor's degree or relevant experience in customer support.
• Fluent spoken/written English.
• Ability to work in a fast-paced environment, manage multiple projects, and work independently.
• Excellent computer skills.
• Knowledge of operating systems (Windows, Mac, Linux).
• Understanding of Microsoft Office products.
• Excellent planning and organizational skills.
• Ability to handle sensitive/confidential material.

Desirable:

• Familiarity with Learning Management Systems (LMS).
• Broad understanding of web technologies and SaaS.

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