Full-Time Technical Support Representative (Remote)

Job Summary: You will play a critical role in providing world-class client support, responding to technical and non-technical customer queries.

Key Responsibilities:

• Proactively support the Turnitin product line via primarily email (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on product issues & releases.
• Develop positive customer and cultural relations.
• Assist in translating, maintaining, and updating technical documentation.
• Support other strategic initiatives as needed.

Qualifications:

• Essential: Bachelor's degree or relevant customer support experience.
  Fluent spoken/written English.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills; knowledge of operating systems (Windows, Mac, Linux); and Microsoft Office.
• Strong problem-solving and communication skills.
• Ability to work with sensitive and confidential material and possess excellent judgment.
• Weekend work and early/late hours required: Wed to Sun 08:00 - 17:00 PHST, Sat to Wed 08:00 - 17:00 PHST.

Desirable: Familiarity with Learning Management Systems (LMS) like Blackboard, Moodle, Canvas, or D2L; broad understanding of web technologies and SaaS.

Benefits: Competitive pay, comprehensive benefits package, remote-centric work environment.

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