Full-Time Technical Support Representative, Tier 1
Jobs For Humanity is hiring a remote Full-Time Technical Support Representative, Tier 1. The career level for this job opening is Entry Level and is accepting Manila, Philippines based applicants remotely. Read complete job description before applying.
Jobs For Humanity
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You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Support other strategic initiatives as needed.