Full-Time Technical Support Representative Tier 1 (UK Remote)

You will play a critical role in delivering world-class client support. Respond to technical and non-technical customer queries. We are seeking a motivated individual with a technical or customer support background for our Product Specialist team.

Essential Skills and Responsibilities:

• Proactively support the Turnitin product line (email, phone, live chat) to resolve problems, grant system access, and ensure optimal system performance.
• Collaborate closely with Engineering and Product Management on product issues and releases.
• Foster positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation.
• Support other strategic initiatives as needed.

Essential Requirements:

• Bachelor's degree or relevant experience.
• Fluent spoken and written English.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Strong computer skills.
• Knowledge of one or more operating systems (Windows, Mac, Linux).
• Proficiency in Microsoft Office.
• Excellent planning and organizational skills.
• Ability to handle sensitive and confidential information.

Desirable Skills:

• Familiarity with Learning Management Systems (LMS) like Blackboard, Moodle, Canvas, or D2L.
• Understanding of web technologies and SaaS.

Shift: 11:00 - 19:30 GMT

Shift Pattern: Tues - Sat (Days off Sunday + Monday)

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