Full-Time Tier 1 Customer Support Specialist

• Basic Troubleshooting: Reviewing technical questions and issues submitted by customers and providing solutions.
• Customer Support: Assist customers via various channels, providing professional and empathetic support.
• Incident Management: Recognizing and taking ownership of customer-reported issues and tracking them through to resolution.
• Collaboration: Collaborate with the larger Support team and cross-functional teams.
• Training: Stay updated on the latest features and updates of the learning management system.
• Proactive Issue Prevention: Identify recurring issues and patterns in customer inquiries.
• Continuous Learning: Stay abreast of industry trends and best practices.

• Technical Expertise: Strong understanding of the company's platform and basic knowledge of troubleshooting.
• Problem Solving: Diagnose and resolve basic technical issues.
• Customer Focus: Maintain a customer-centric approach.
• Communication Skills: Excellent verbal and written communication skills.
• Collaboration: Work collaboratively with cross-functional teams.
• Analytical Thinking: Apply analytical thinking to analyze technical problems.
• Time Management: Strong organizational and time management skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changes.
• Continuous Learning: Display a growth mindset.
• Documentation Skills: Demonstrate the ability to create clear and comprehensive technical documentation.

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