Full-Time Trainee Associate - Operations

Are you customer focused? Is a customer at the center of your thoughts?

Are you ready to join an exciting team in a hybrid / remote environment?

Then this is the role for you!

We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client Zurich Insurance.

As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.

What you will be doing?

• Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
• Establish timely reserves within authority limit by estimating value of claims
• Identify potential Recovery and Fraud claims
• Maximize Productivity within the Team
• Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
• Negotiate settlement of claims within authority limits
• Contribute to a positive and supportive team culture

The ability to utilize a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament

A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues

Self-motivated with the ability to work as part of an office based or remote team

Excellent time management and organizational skills

Good decision making skills

Previous call centre experience is essential

Previous property insurance experience preferred but not essential

Glasgow preferred / remote considered

What is the last date for applying to the job?

Which countries are accepted for this remote job?