Full-Time VP, Customer Success
Ever.Ag is hiring a remote Full-Time VP, Customer Success. The career level for this job opening is Manager and is accepting USA based applicants remotely. Read complete job description before applying.
Ever.Ag
Job Title
VP, Customer Success
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
USA
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Job Details
Position Summary
Ever.Ag is seeking a visionary Vice President of Customer Success to lead and scale our customer success operations across the entire software division. This strategic role is critical to driving exceptional customer satisfaction, retention, and growth. You will shape the customer journey, foster deep relationships with enterprise clients, and ensure our customers realize maximum value from Ever.Ag’s solutions. As a key member of the leadership team, you will champion a customer-first culture, align cross-functional efforts, and leverage data-driven insights to deliver measurable impact.
Key Responsibilities
- Customer Success Leadership & Strategy: Lead and mentor the Customer Success team, setting clear goals and driving accountability. Define and continuously refine a comprehensive customer success framework across all software business units. Build strong executive-level relationships with enterprise accounts to ensure long-term partnership and loyalty. Develop and report on customer health metrics, retention KPIs, and adoption trends to inform strategic decisions. Serve as the voice of the customer at the executive level, proactively identifying risks and opportunities.
- Operational Excellence: Drive adoption and optimization of the Gainsight platform for proactive customer engagement and health tracking. Oversee implementation and analysis of usage trends via Gainsight PX to inform product and service improvements. Ensure seamless coordination between Customer Success, Professional Services, Support, Product Development, Marketing, and Sales. Manage renewals with precision—ensuring policy adherence, accurate forecasting, and revenue growth.
- Education & Enablement: Promote customer engagement with Ever.Ag University and the Customer Support portal. Oversee creation of impactful training content to accelerate product adoption and customer success.
- Payroll Services Oversight: Ensure adherence to project management standards, focusing on scope, budget, and margin improvement. Collaborate with the Director of Services to optimize delivery and enhance customer satisfaction.
Qualifications
- Bachelor's degree in business management or other related field is required; Masters preferred
- 10+ years in customer success, account management, or a related field.
- Excellent project management skills, with a proven ability to manage multiple projects simultaneously.
- Outstanding communication and interpersonal skills, with an emphasis on relationship building.
- Experience with CRM software and data management tools.
- People manager experience required
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time VP, Customer Success at Ever.Ag is
6th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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