Full-Time Warranty Service Manager

David Weekley Homes believes Homeowners to be our most valuable asset. We are seeking a Highly Skilled Warranty Service Manager in the Argyle/Northlake area to join our Dallas team. Interact professionally with Homeowners, responding to their questions and concerns.

This position requires a self-starter who can work independently, as well as closely with customers and subcontractors, in a fast-paced environment while achieving High Levels of Customer Satisfaction.

Responsibilities:

• Engage with Homeowners in a friendly and professional manner, fostering lasting relationships
• Quickly and professionally respond to customer inquiries and warranty concerns
• Use available resources to satisfy Homeowner inquiries
• Coordinate and schedule warrantable repairs with contractors and customers
• Inspect and ensure completion of repairs
• Maintain daily recordings and documentation of issues and resolutions
• Hold contractors accountable
• Instruct customers on home maintenance and communicate non-warrantable items
• Manage a budget
• Achieve High Levels of Customer Satisfaction

Requirements:

• Strong Communication Skills
• Positive attitude
• Previous Warranty experience is preferred
• Problem-solving, conflict resolution, and de-escalation skills
• Ability to remain calm in confrontational situations
• Ability to professionally say "no" and overcome objections
• Excellent time management, organizational, and scheduling skills
• Ability to multitask and prioritize
• Teamwork and individual work skills

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