Full-Time Work from Home Customer Service Representative

• Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner.
• Resolve customer issues, answer questions about products and services, and provide appropriate solutions in a timely fashion.
• Maintain accurate and detailed records of customer interactions using our CRM systems.
• Collaborate with internal teams to address customer needs and escalate complex issues when necessary.
• Stay up to date with product knowledge, policies, and procedures to provide accurate and helpful information.
• Meet or exceed daily performance metrics and quality assurance standards.

• High school diploma or equivalent; additional education or customer service certifications are a plus.
• Previous experience in a customer service role, preferably in a remote setting.
• Excellent written and verbal communication skills.
• Strong computer literacy, including proficiency in common business software and web-based applications.
• Ability to multitask, prioritize work, and manage time effectively in a self-directed remote environment.
• A quiet, distraction-free workspace and high-speed internet connection.

• Experience with CRM or help desk software such as Zendesk, Salesforce, or similar platforms.
• Bilingual abilities are a plus, but not required.

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