Full-Time Customer Success Manager - AI Image Analysis

The Customer Success Manager engages our customer to drive adoption of the Leica Microsystems image analysis software portfolio. This is a critical function with a clear focus: to successfully onboard, accompany new customers to deliver a positive customer and user experience and turn them into advocates as well as manage renewals.

In this role, you will have the opportunity to:

• Act as a first point of contact for customers for their questions about Leica Microsystems’ AI image analysis software and drive positive customer experience.
• Work with our Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community.
• Manage renewals and drive expansion.
• Directly contribute to meeting quarterly and annual sales targets.
• Utilize value selling techniques to identify and address customer needs.

The Essential Requirements Of The Job Include:

• BA / BS or MS degree in biology or chemistry, or a related scientific field.
• Proven successful experience in customer facing role such as Customer Success Management, Customer Support or Account Management in a SaaS or software sales environment.
• Experience using microscopy and/or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g. confocal, multi-photon, spinning disk and/or light sheet).
• Fluent in English and in another European language.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – 10 % travel, overnight, within territory or locations
• Must have a valid driver’s license with an acceptable driving record

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